Service Feedback

Please send us your commendations or concerns.

feedback

As part of our accountability and continual improvement process we would like to hear from our clients. Whether you wish to commend an employee or if you believe an employee of Community Watch Solutions has acted improperly or did not deliver our service standards we are interested in hearing from you. Community Watch Solutions requires our employees to provide your community or business concierge level security services with integrity by delivering service with our 9 stars as guiding principles.

  • Community involvement is our primary task.
  • Outstanding service must be delivered daily.
  • Member recognition, know who our club members are.
  • Maintain a watchful eye, “see something, say something and then, do something”.
  • Use resources wisely, do not waste our client’s financial   resources.
  • Never say there is nothing we can do, we can always do something to help.
  • Initiate contact with in the community.
  • Take personal responsibility for the safety and security of the communities we serve.
  • Yes we can help, is Always our first answer.

goodjobCommendations

There is no greater form of recognition an employee can receive than a compliment from those they have assisted and delivered our service standards too. A few words of thanks means a great deal. In cases where a phone call, letter or email of appreciation is received, the employee and their leadership team are made aware of the outstanding performance. A copy of the letter is then placed in the employee’s personnel file and if appropriate a commendation and further recognition is awarded by AES corporate offices.

Concerns

concernsOur goal is to deliver what we promise and it is critical for us to know all concerns you have concerning our employees and service. In cases where a phone call, letter or email with a concern is received a prompt and thorough investigation will be conducted. If a concern is substantiated appropriate discipline, remedial training or other corrective action will occur.

Please do one of the following to share your commendations or concerns:

Mail: 8235 Championsgate Blvd., Suite# 3, Championsgate, FL 33896
Call: 888-828-2088
Fax: 407-507-6418
Email: garold@communitywatchsolutions.com